Operations

Nov 10, 2008
In honor of Veteran’s Day, Sam’s Club said Tuesday that it will waive...
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Nov 10, 2008
Sears Holdings Corp. said Monday that top strategy executive Corwin...
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Nov 09, 2008
The majority (86%) of U.S. consumers believe the country is currently in a...
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Nov 09, 2008
The organic-growth market is expected to decline as the economy continues...
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Nov 09, 2008
Teens’ consumer confidence about holiday spending may provide an...
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Nov 06, 2008
Abercrombie & Fitch Co. announced that Jonathan E. Ramsden has been...
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Nov 06, 2008
The U.S. retail industry lost 38,100 jobs in October as retailers...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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