Operations

Jun 02, 2009
Just over a year after winning a class-action suit that rewarded Starbucks...
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Jun 02, 2009
Expanding the value of its loyalty program, Kroger Co. is enabling its...
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Jun 02, 2009
Technology vendor NCR said late Tuesday that it plans to move its...
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Jun 02, 2009
The United Food and Commercial Workers Union held a rally at Wal-Mart’s...
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Jun 02, 2009
Wal-Mart is launching a new fashion line with teen star Miley Cyrus and...
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Jun 01, 2009
CVS/pharmacy plans to open a regional distribution center near Elmira, N.Y...
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Jun 01, 2009
The former head of Kmart Corp., Charles Conaway, who told jurors he was...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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