Operations

Nov 12, 2008
ShopperTrak RCT Corp.’s Retail Traffic Index (SRTI) reported that total U....
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Nov 12, 2008
Sears Holdings Corp. is bringing layaway back to its namesake stores next...
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Nov 12, 2008
Urban Outfitters Inc. said Thursday its third-quarter profit rose 31%,...
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Nov 11, 2008
Cost Plus announced that Willem Mesdag has been appointed by its board of...
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Nov 10, 2008
Dollar General has appointed Todd J. Vasos as its new division president...
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Nov 10, 2008
OfficeMax is partnering with Safeway to market office and school supplies...
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Nov 10, 2008
The tight economy has shoppers looking at their holiday shopping lists and...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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