Operations

Nov 30, 2008
Concerns about the dismal economy and job cuts didn’t keep consumers from...
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Nov 25, 2008
Mexican billionaire mogul Carlos Slim Helu upped his stake in Saks Inc. in...
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Nov 25, 2008
ShopperTrak RCT Corp.'s National Retail Sales Estimate (NRSE) and Retail...
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Nov 25, 2008
Former Walgreen Co. chairman and CEO Jeffrey Rein received compensation...
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Nov 24, 2008
Bloom Supermarkets has promoted Troy Leshko to the position of VP of...
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Nov 24, 2008
J.C. Penney Tuesday announced that it has revamped its Web site, www.jcp....
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Nov 24, 2008
A hefty 45% of consumers reported that they plan to shop on Black Friday...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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