Operations

Nov 17, 2008
Carrefour SA announced Tuesday that it will terminate CEO Jose Luis Duran...
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Nov 17, 2008
Jim Barnes, president of CEO of Oakleaf, has been named the Ernst &...
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Nov 17, 2008
The Wall Street Journal on Tuesday reported that Steve & Barry’s will...
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Nov 17, 2008
ShopperTrak RCT Corp.'s National Retail Sales Estimate (NRSE) reported...
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Nov 17, 2008
FTI Consulting, a global business advisory firm, released its 2008 Retail...
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Nov 17, 2008
The National Retail Federation (NRF) released the findings from its sixth...
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Nov 17, 2008
A new survey of chief marketing officers by BDO Seidman, LLP predicts that...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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