Operations

Nov 20, 2008
Giant Food Stores has appointed Charles Achuff to serve as its director of...
more
Nov 20, 2008
Kohl's Corp. said it plans to increase its holiday-marketing campaign and...
more
Nov 20, 2008
U.S. households are expected to spend an average of $418 on gifts during...
more
Nov 20, 2008
In an unexpected move, Wal-Mart Stores Inc. announced Friday chief...
more
Nov 19, 2008
In hopes of building store traffic, specialty retailer Brookstone is...
more
Nov 19, 2008
Dollar General isn’t waiting until Black Friday to start its holiday...
more
Nov 19, 2008
GameStop Corp. reported that net income for its three months ended Nov. 1...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More