Operations

Apr 30, 2009
Recruitment-technology provider TalentDrive announced that it has...
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Apr 29, 2009
Abercrombie & Fitch confirmed Thursday that it is eliminating 170...
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Apr 29, 2009
Borders Group announced Thursday that Michael J. Oprins, 45, has been...
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Apr 29, 2009
Carrefour is expanding its data warehouse to support business analytics...
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Apr 29, 2009
Former Home Depot chief and current Chrysler CEO Robert Nardelli said he...
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Apr 29, 2009
Target Corp. said Thursday it is mailing a letter to shareholders...
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Apr 29, 2009
Wal-Mart Stores launched its first Hispanic supermarket concept with the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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