Operations

May 07, 2009
Following the lead of its Pleasanton, Calif.-based competitor Safeway,...
more
May 07, 2009
Bebe Stores blamed higher-than-expected expenses for a $5.0 million loss,...
more
May 07, 2009
The U.S. Equal Employment Opportunity Commission claims some Hispanic...
more
May 07, 2009
The pace of layoffs slowed in April as U.S. employers cut 539,000 jobs,...
more
May 06, 2009
American Express’s latest survey of small businesses reveals that managing...
more
May 06, 2009
A survey released findings on Thursday that there are strong ties between...
more
May 06, 2009
Import cargo volume at the country’s major retail container ports improved...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More