Operations

Jun 18, 2009
The King Soopers grocery chain, part of Cincinnati-based Kroger Co., asked...
more
Jun 18, 2009
The Kroger Co. said Friday that employees of Smith’s Food & Drug in...
more
Jun 17, 2009
An investigation by The Conference Board has found that, as the downturn...
more
Jun 17, 2009
Kronos Inc. has announced a new service to uncover significant labor cost...
more
Jun 17, 2009
The National Association of Executive Recruiters has named Kaarla McKenzie...
more
Jun 17, 2009
Pacific Sunwear of Calif. Inc. said Wednesday a former Vans chief...
more
Jun 17, 2009
PetSmart announced that its board of directors has appointed Robert F....
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More