Operations

Dec 02, 2008
Christopher & Banks Corp. said Wednesday CFO Andrew Moller has...
more
Dec 02, 2008
Dollar General has appointed Richard Dreiling as chairman of the board,...
more
Dec 02, 2008
The Pantry announced Wednesday that it has named Brad Williams senior VP...
more
Dec 02, 2008
Retail sales contracted through Nov. 15, according to SpendingPulse, a...
more
Dec 02, 2008
The family of a worker trampled to death in a "Black Friday" crush of...
more
Dec 02, 2008
Whole Foods Market announced Wednesday that it recently has added four new...
more
Dec 01, 2008
Collective Brands Inc. said Monday it has promoted Douglas G. Boessen to...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More