Operations

Dec 04, 2008
A California court has awarded accessories retailer Brighton Collectibles...
more
Dec 04, 2008
A U.S. Bankruptcy judge on Friday allowed Circuit City Stores Inc. to...
more
Dec 04, 2008
Year-over-year cargo volume at the nation’s major retail container ports...
more
Dec 04, 2008
The U.S. retail industry cut 91,300 jobs in November, marking the biggest...
more
Dec 04, 2008
Rite Aid Corp. announced Thursday that it has appointed Ken Martindale, a...
more
Dec 03, 2008
Macy's is putting the finishing touches on a 3D-animated holiday movie...
more
Dec 03, 2008
Sears Holdings Corp. said Thursday Michael D. Collins has been named CFO...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More