Operations

Dec 15, 2008
Tractor Supply Co. announced Tuesday it had appointed John D. Wendler as...
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Dec 11, 2008
While shoppers were out and about Black Friday weekend, they cut back on...
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Dec 11, 2008
Tesco launched a pre-Christmas sale on Friday, and slashed prices on its...
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Dec 11, 2008
Urban Outfitters Thursday announced the appointment of Andrew McLean to...
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Dec 10, 2008
BJ's Wholesale Club announced Thursday that the company’s board of...
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Dec 10, 2008
Fred's Inc. Thursday announced the promotion of president Bruce A. Efird,...
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Dec 10, 2008
After a three-month agency search, The Home Depot Inc. has decided to keep...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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