Operations

Jan 06, 2009
Lebhar-Friedman Inc., parent company of Chain Store Age, last month named...
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Jan 06, 2009
ShopperTrak’s retail traffic index reported that total U.S. foot traffic...
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Jan 06, 2009
Britain's Marks & Spencer Group PLC said Wednesday it will cut 1,230...
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Jan 06, 2009
Wal-Mart Stores Inc. on Wednesday named the manager who leads its Sam’s...
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Jan 05, 2009
Charming Shoppes said Tuesday that MaryEllen MacDowell has been named...
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Jan 05, 2009
Chipotle Mexican Grill Monday announced plans to enter the European market...
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Jan 05, 2009
Family Dollar Stores has named Kevin Boyanowski to the position of senior...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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