Operations

Dec 21, 2008
Abercrombie & Fitch Co. Monday announced that it had entered into a...
more
Dec 21, 2008
H.E.B. introduced a new employee program that offers discounts on its...
more
Dec 21, 2008
Following the approval of a Delaware bankruptcy judge on Thursday, KB Toys...
more
Dec 21, 2008
Online holiday sales registered a first-ever decline in seven years,...
more
Dec 21, 2008
Store closures and retail bankruptcies continue in regions across the...
more
Dec 21, 2008
Walgreen Co. announced that it is adding three new executives to its...
more
Dec 18, 2008
Costco Wholesale Corp.'s president and CEO James Sinegal received...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More