Operations

May 25, 2009
Best Buy Co. has appointed Neville Roberts to serve as its new CIO....
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May 25, 2009
Best Buy is looking to sell seasonal outdoor merchandise, such as patio...
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May 25, 2009
Consumer confidence extended its rebound in May, soaring to the highest...
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May 25, 2009
Crossman & Co. announced it has promoted Whitaker Leonhardt to...
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May 25, 2009
Workforce management provider CyberShift announced that it has appointed...
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May 25, 2009
More than 1,000 employees of H&M stores in Manhattan will receive wage...
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May 25, 2009
Starbucks Corp. is giving employees with stock options a chance to swap...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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