Operations

Jan 14, 2009
Saks Inc. said on Thursday that it plans to reduce 1,100 corporate support...
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Jan 14, 2009
Starbucks Corp. said Wednesday it is asking its customers to donate five...
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Jan 14, 2009
Consumer spending may finally be stabilizing, even though the overall...
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Jan 14, 2009
Target Corp. said Thursday it named president and chief executive Gregg...
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Jan 13, 2009
Apple Inc.'s CEO Steve Jobs said Wednesday he is taking a medical leave of...
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Jan 13, 2009
One sector that showed a less-than-expected decline in December was the...
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Jan 13, 2009
Duane Reade said Wednesday that it has reached a $3.5 million litigation...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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