Operations

Jun 21, 2009
More people will celebrate the July 4 holiday this year than last year,...
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Jun 21, 2009
Lee Scott, the former CEO of Wal-Mart Stores, said on Friday that he...
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Jun 21, 2009
AOL’s Shortcuts.com, a free, paperless electronic coupon service that...
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Jun 21, 2009
Digital marketing spending is on the rise despite the economic downturn,...
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Jun 21, 2009
Wal-Mart has appointed L. Mecole “Cole” Brown to serve as chief diversity...
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Jun 18, 2009
The Future Connect conference, developed by the Food Marketing Institute,...
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Jun 18, 2009
The King Soopers grocery chain, part of Cincinnati-based Kroger Co., asked...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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