Operations

Jul 26, 2009
Harris Corp. announced that Swedish sports retail chain Stadium has...
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Jul 26, 2009
MasterCard Worldwide announced Monday that The Home Depot will begin...
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Jul 26, 2009
The Wet Seal has appointed Kim Bajrech and Debbie Shinn to the Wet Seal...
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Jul 26, 2009
The design and manufacturing firm Winntech is expanding to the Middle East...
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Jul 23, 2009
Meijer announced that it plans to source more local produce as part of its...
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Jul 23, 2009
RadioShack Corp. said Friday that it has forged a retail agreement with T-...
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Jul 23, 2009
Shaw’s said Thursday that Larry Wahlstrom, president of Shaw’s Osco and...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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