Operations

Jul 28, 2009
Borders Group has promoted Joanna Goldstein to the newly created position...
more
Jul 28, 2009
Golfsmith International Holdings has redesigned and re-launched its e-...
more
Jul 28, 2009
Microsoft Corp. announced on Tuesday it will open its first two...
more
Jul 28, 2009
The future of e-commerce is "social commerce" as online shoppers,...
more
Jul 28, 2009
Sears Holding Co. is planning to pilot in-store toy shops, according to...
more
Jul 28, 2009
With the critical back-to-school selling season fast approaching and...
more
Jul 28, 2009
Talbots said Tuesday that Gary Pfeiffer has been named chairman of the...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More