Operations

Sep 01, 2009
Yoga-apparel company Lululemon Athletica is introducing a new brand...
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Sep 01, 2009
Target is set to make a big splash in the heart of Times Square on...
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Aug 31, 2009
A new, first-to-market service designed to help shoppers find products on...
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Aug 31, 2009
Family Dollar Stores Tuesday announced that it has named Kecia Lamm to the...
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Aug 31, 2009
ShopperTrak’s National Retail Sales Estimate Tuesday reported that year-...
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Aug 30, 2009
CVS Caremark Monday announced it will provide 100,000 free seasonal flu...
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Aug 30, 2009
Fry, a wholly owned subsidiary of Micros Systems, a leading e-commerce...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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