Operations

Jul 01, 2009
Things are getting heated at The Children’s Place. A group of shareholders...
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Jul 01, 2009
RedPrairie Corp. said Wednesday that Staples will be using the company’s...
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Jun 30, 2009
The Home Depot has been ordered by a jury to award $1.5 million to a...
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Jun 30, 2009
A new study released by WorkPlace Media has outlined some of the biggest...
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Jun 29, 2009
Best Buy Mobile said Tuesday it commissioned a survey revealing that a...
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Jun 29, 2009
The Bon-Ton Stores announced Tuesday that it will close its 167,900-sq.-ft...
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Jun 29, 2009
The Children’s Place Retail Stores announced on Monday that it filed an...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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