Operations

Aug 02, 2009
A new research study published by IDC Retail Insights shows retail demand...
more
Aug 02, 2009
Two union-backed groups announced Friday they are joining forces so they...
more
Jul 30, 2009
Gap outlets -- including Baby Gap and Kids Gap -- and Banana Republic...
more
Jul 30, 2009
The National Retail Federation asked the House on Friday to start over...
more
Jul 30, 2009
Given the current economic climate, more and more retailers have reason to...
more
Jul 30, 2009
Staples said Friday Peter Ventress, its international president, left to...
more
Jul 30, 2009
The Children's Place Retail Stores announced the results of its 2009...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More