Operations

Feb 01, 2009
The recession is putting a dent into Valentine’s Day spending. In its...
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Feb 01, 2009
Wal-Mart Stores announced Monday it will test two new types of heavy-duty...
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Jan 29, 2009
The Cato Corp. announced the promotion of Jeff Shock to senior VP,...
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Jan 29, 2009
Diedrich Coffee announced that Anthony A. Barr has joined the company as...
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Jan 29, 2009
H&M said on Thursday that it plans to create between 6,000 and 7,000...
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Jan 29, 2009
JoS. A. Bank Clothiers announced that James W. Thorne has been promoted to...
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Jan 29, 2009
Pep Boys — Manny, Moe & Jack on Friday said it will cut 50 employees...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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