Operations

Sep 13, 2009
Coldwater Creek announced Monday that co-founder and chairman Dennis Pence...
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Sep 13, 2009
The Home Depot CFO Carol B. Tome has been named the chairman of the...
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Sep 13, 2009
J.C. Penney Co. launched its own clothing line on Friday, introducing a...
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Sep 13, 2009
Joe Scarlett, retired CEO of Tractor Supply Co. and the founder of the...
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Sep 13, 2009
Papa John’s International has made job cuts at its headquarters in...
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Sep 13, 2009
Kronos said Tuesday that Smart & Final Stores LLC, operator of...
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Sep 13, 2009
Faced with one of the most challenging years on record, retailers and...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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