Operations

Jan 29, 2009
About 52% of U.S. grocery shoppers said they plan to eat at home more...
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Jan 29, 2009
Supervalu Inc. has cut 90 corporate headquarters positions....
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Jan 28, 2009
1-800-Flowers.com said on Thursday that it is eliminating 10% of its work...
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Jan 28, 2009
Bon-Ton Stores Inc. said Thursday that it will eliminate about 1,150 jobs...
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Jan 28, 2009
Chico's FAS Inc. said in a filing that its Chico's brand president Michele...
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Jan 28, 2009
Consumers plan to spend an average $102.50 on Valentine’s gifts and...
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Jan 28, 2009
Global Facility Management & Construction announced that Susan Dykman...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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