Operations

Feb 09, 2009
Wal-Mart Stores is the latest chain to jump into the wave of job cuts...
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Feb 08, 2009
Charming Shoppes announced the appointment of Anthony M. Romano as...
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Feb 08, 2009
Lowe's Cos. announced a new initiative to enhance its corporate governance...
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Feb 08, 2009
The Conference Board Employment Trends Index fell further in January....
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Feb 08, 2009
Starbucks Corp. will introduce a selection of value-priced pairings that...
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Feb 08, 2009
Tim Hortons Inc. and the parent of Cold Stone Creamery said Friday they...
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Feb 07, 2009
Year-over-year cargo volume at the nation’s major retail container ports...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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