Operations

Jul 08, 2009
The National Retail Federation today urged House committees working on...
more
Jul 08, 2009
Sears Holdings Corp. is getting a jump on its holiday preparations,...
more
Jul 08, 2009
Staples on Thursday announced the appointment of Amee Chande as senior VP...
more
Jul 08, 2009
Supervalu said Wednesday it plans to realign its retail business following...
more
Jul 07, 2009
Kay Jewelers announced Tuesday that is getting into the cash-for-gold by...
more
Jul 07, 2009
Consumers who viewed an Ace Hardware mobile campaign in the week leading...
more
Jul 07, 2009
Wanda Gierhart has been named senior VP and CMO at The Neiman Marcus Group...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More