Operations

Jul 14, 2009
Slumberland Furniture is leveraging RedPrairie’s Warehouse Management...
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Jul 14, 2009
Retailers are paying as much attention to how the online shopping...
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Jul 14, 2009
According to the findings of a new study carried out by Retail Banking...
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Jul 12, 2009
H.E. Butt Grocery Co. said that its CFO, Martin Otto, will take on...
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Jul 12, 2009
Although the U.S. workforce has been growing slowly, its overall age has...
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Jul 09, 2009
Millard “Mickey” Drexler, CEO of J. Crew, will be featured this Sunday on...
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Jul 09, 2009
Nordstrom said Thursday it will begin hiring sales associate and support...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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