Operations

Jul 23, 2009
Meijer announced that it plans to source more local produce as part of its...
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Jul 23, 2009
RadioShack Corp. said Friday that it has forged a retail agreement with T-...
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Jul 23, 2009
Shaw’s said Thursday that Larry Wahlstrom, president of Shaw’s Osco and...
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Jul 23, 2009
Verizon Wireless reported Thursday that it added 1.1 million net customers...
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Jul 23, 2009
Kiva Systems, a developer of mobile robotic solutions for warehouse...
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Jul 22, 2009
Coldwater Creek said Thursday that it has appointed Jerome Jessup as...
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Jul 22, 2009
Hibbett Sports said Thursday that Rebecca Jones will join the company as...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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