Operations

Feb 22, 2009
Wal-Mart Stores reported Friday that it settled a class-action lawsuit...
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Feb 19, 2009
Fortunoff Holdings has stopped accepting gift cards as it prepares to...
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Feb 19, 2009
Relatives of a worker trampled to death in a crush of post-Thanksgiving...
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Feb 18, 2009
Best Buy Co., Inc. said Thursday that 250 workers will be laid off at its...
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Feb 18, 2009
Bi-Lo has named Michael Byars, a 30-year veteran of the supermarket...
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Feb 18, 2009
Borders Group Inc. said Thursday that it will cut 136 jobs at its...
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Feb 18, 2009
CVS Caremark Corp. said Thursday its profit rose 17% in the fourth quarter...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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