Operations

Jun 23, 2009
Brian Dunn is set to become the next CEO of Best Buy Co. on Wednesday....
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Jun 23, 2009
Save Mart Supermarkets is using an open-source database from Ingres,...
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Jun 23, 2009
Healthcare benefits provider WageWorks announced Tuesday its compliance...
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Jun 22, 2009
Barnes & Noble said Tuesday it has named Jamie Iannone as executive VP...
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Jun 22, 2009
A former Kroger Co. executive and two former Ralphs managers were found...
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Jun 22, 2009
A report in Nation’s Restaurant News on Monday said that the National...
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Jun 22, 2009
RadioShack Corp. said Monday it had appointed Sharon Stufflebeme senior VP...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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