Operations

Mar 15, 2009
A Blockbuster shareholder expressed confidence that the company will not...
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Mar 15, 2009
Cabela’s announced Monday that 33-year company veteran Dennis Highby will...
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Mar 15, 2009
Charming Shoppes on Monday announced the appointment of Visa Vei as...
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Mar 15, 2009
Jos. A. Bank Clothiers said Monday it will refund the price of a suit if...
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Mar 15, 2009
Lumber Liquidators announced Monday that Seth Levy has joined the company...
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Mar 15, 2009
Hedge-fund manager William Ackman, whose Pershing Square Capital...
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Mar 15, 2009
Walgreen Co. announced Monday that Steven A. Davis, chairman and CEO of...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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