Operations

Jul 20, 2009
Kmart plans to close its Middletown, Ohio store in November. The move will...
more
Jul 20, 2009
Former Home Depot and Chrysler chairman and CEO Robert Nardelli has been...
more
Jul 20, 2009
Restaurant industry traffic fell 2.6% for the quarter ended May 31, the...
more
Jul 20, 2009
U.S. consumers will spend 8.5% to 12% less this year on back-to-school...
more
Jul 19, 2009
Despite the disappearance of two major competitors -- Circuit City and...
more
Jul 19, 2009
Barnes & Noble said it is launching a new e-book store that will work...
more
Jul 19, 2009
Private-equity firm Golden Gate Capital won a bankruptcy court auction for...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More