Operations

Aug 24, 2009
The new e-commerce division will be headed by Donald E. Courtney, who has...
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Aug 24, 2009
GameStop Corp. said late Monday that company co-founder and CFO David...
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Aug 24, 2009
Grocery and pharmacy retailer Haggen said Tuesday it has promoted two...
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Aug 24, 2009
CiCi Enterprises LP said late Monday that its president, Craig Moore, will...
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Aug 24, 2009
Human-resources firm and recruitment-process-outsourcing provider...
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Aug 24, 2009
Outplacement and career-transition-software provider Insala reported on...
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Aug 24, 2009
The International Council of Shopping Centers and Goldman Sachs reported...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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