Operations

Sep 22, 2009
Starbucks is testing a software application that will allow customers to...
more
Sep 22, 2009
According to a survey released Wednesday by global management consultancy...
more
Sep 22, 2009
ShopperTrak’s National Retail Sales Estimate reported that year-over-year...
more
Sep 21, 2009
AmRest Holdings’ Applebee’s franchise division said Tuesday it has...
more
Sep 21, 2009
BJ's Wholesale Club said late Monday that it has named Leonard A....
more
Sep 21, 2009
CVS Caremark said Tuesday it has been recognized by the U.S. Chamber of...
more
Sep 21, 2009
Retail Forward released its holiday 2009 forecast on Tuesday that...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More