Operations

Mar 12, 2009
Wal-Mart Stores plans to open its first Hispanic-focused supermarkets this...
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Mar 12, 2009
Stein Mart is launching a new multimedia advertising campaign featuring...
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Mar 12, 2009
Golfsmith International Holdings announced that its Web site (golfsmith....
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Mar 11, 2009
Shoppers at American Eagle Outfitters will find fewer deep discounts this...
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Mar 11, 2009
Beating analysts’ expectations for a second straight month, February...
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Mar 11, 2009
Customers are rapidly signing up for an e-mail program from Fresh &...
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Mar 11, 2009
Wal-Mart Stores plans to hire five public-relations firms to promote its...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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