Operations

Mar 17, 2009
Leslie H. Wexner, chairman and chief executive, Limited Brands, received...
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Mar 17, 2009
Sears on Wednesday announced a new communications initiative designed to...
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Mar 17, 2009
ShopperTrak’s National Retail Sales Estimate on Wednesday reported that...
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Mar 17, 2009
Staples Wednesday announced the promotions of Steven Bussberg to senior VP...
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Mar 17, 2009
Starbucks Corp. is on track to hit its target of $500 million in cost...
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Mar 17, 2009
Michele Mandell, executive VP retail, Talbots, will step down from her...
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Mar 16, 2009
The NPD Group’s Economy Tracker report, released Tuesday, has found that...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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