Operations

Oct 04, 2009
Coach is suing Target Corp. over bags that the luxury handbag maker says...
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Oct 04, 2009
The highest court in Massachusetts has upheld a $2 million jury award to a...
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Oct 04, 2009
With even senior-level executives finding themselves suddenly without work...
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Oct 04, 2009
Kmart is gearing up to launch its new online layaway service this Friday...
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Oct 04, 2009
Workforce management solution provider Infor announced Monday that Sephora...
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Oct 04, 2009
Retailers are looking to embrace old-fashioned holiday traditions in their...
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Oct 04, 2009
Family Dollar Stores said on Monday that the U.S. Supreme Court has...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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