Operations

Aug 12, 2009
Borders Group Thursday announced a reorganization of its Paperchase U.S....
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Aug 12, 2009
The Kroger Co. said Thursday that associates in Dayton, Ohio, have...
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Aug 12, 2009
The Talbots and Hong Kong-based global consumer-goods exporter Li &...
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Aug 11, 2009
Lawyers for the former head of Kmart Corp. urged a judge Wednesday to...
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Aug 11, 2009
Bloomingdale’s will celebrate the glamour of Hollywood in its annual fall...
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Aug 11, 2009
Retail Industry Leaders Association president Sandy Kennedy announced that...
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Aug 11, 2009
Safeway is expanding its price-cutting program by lowering prices on...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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