Operations

Mar 26, 2009
Staples Friday announced the appointment of Rob Vale as president of...
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Mar 26, 2009
Wal-Mart Stores plans to offer more, lower-cost prescription drugs to step...
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Mar 25, 2009
DSW on Wednesday said Michael MacDonald has been appointed as the company'...
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Mar 25, 2009
J.C. Penney has announced a new partnership with OurWeddingDay.com, a site...
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Mar 25, 2009
Shopko has appointed W. Paul Jones as its new CEO, following the...
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Mar 24, 2009
Conn's said Wednesday that its designated CEO Timothy L. Frank will...
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Mar 24, 2009
The president and CEO of CVS Caremark Corp. received a compensation...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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