Operations

Sep 16, 2009
A former Kmart Corp. CEO said Wednesday that he made mistakes while...
more
Sep 16, 2009
Men’s Wearhouse plans to close a distribution center in West Chester, Pa....
more
Sep 16, 2009
Convenience store chain The Pantry announced that its board of directors...
more
Sep 16, 2009
Weis Markets is opening 100 low-cost flu shot clinics in its Maryland, New...
more
Sep 15, 2009
Abercrombie & Fitch Co. is suing singer Beyonce Knowles over her plans...
more
Sep 15, 2009
Better-than-expected back-to-school sales results may lift the spirits of...
more
Sep 15, 2009
The Sept. 3 edition of PeopleTalk invited readers to offer up insights on...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More