Operations

Jul 30, 2009
The Children's Place Retail Stores announced the results of its 2009...
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Jul 29, 2009
Ann Taylor Stores Corp. said Thursday that it is expanding its previously...
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Jul 29, 2009
The former chief executive of Children's Place Retail Stores, Ezra Dabah,...
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Jul 29, 2009
Williams-Sonoma Wednesday announced that it has entered into a multi-year...
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Jul 28, 2009
1-800-Flowers.com is opening a retail store to let people shop for its...
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Jul 28, 2009
Ahold USA is using RollStream, Fairfax, Va., to communicate and...
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Jul 28, 2009
Borders Group has promoted Joanna Goldstein to the newly created position...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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