Operations

Apr 08, 2009
Office Depot Thursday announced that its director of environmental...
more
Apr 08, 2009
The Talbots on Thursday announced that it has named Benedetta Casamento to...
more
Apr 08, 2009
Michael J. Kowalski, chairman and chief CEO of Tiffany & Co., received...
more
Apr 07, 2009
Caribou Coffee announced the addition of Henry J. “Hank” Suerth as senior...
more
Apr 07, 2009
CVS Caremark has announced the launch of a Spanish version of Caremark.com...
more
Apr 07, 2009
Neiman Marcus cut 131 additional jobs on Tuesday, according to the Dallas...
more
Apr 06, 2009
Richard Dreiling, Dollar General’s CEO, told CNBC Monday that the company...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More