Operations

Aug 25, 2009
Consumers felt a little more confidence in August, according to the...
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Aug 25, 2009
Kohl's Corp. said Wednesday that chairman Larry Montgomery will retire...
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Aug 25, 2009
Safeway has expanded its board, adding Arun Sarin and Michael S. Shannon...
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Aug 25, 2009
Urban Brands, the parent company of Ashley Stewart Stores, announced that...
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Aug 25, 2009
Walgreen Co. said Wednesday it signed a deal with Caterpillar to offer...
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Aug 24, 2009
J.C. Penney said Tuesday that former supermodel Cindy Crawford is...
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Aug 24, 2009
Nonprofit organization Employers Council on Flexible Compensation said...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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