Operations

Aug 17, 2009
Software-solution provider Retalix said Tuesday that Big Y Foods has...
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Aug 17, 2009
Blockbuster announced Tuesday that it has made an agreement with Motorola...
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Aug 17, 2009
Sports-license company Dreams said Tuesday it has partnered with NCAA...
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Aug 17, 2009
Stage Stores said Tuesday it has named Christine Johnston as senior VP...
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Aug 17, 2009
Stein Mart announced Tuesday it has appointed Robert L. Mettler to the...
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Aug 17, 2009
The average American family has finished only 41.6% of their back-to-...
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Aug 17, 2009
Three men were indicted on Monday for allegedly stealing more than 130...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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