Operations

Apr 12, 2009
The Stop & Shop Supermarket Co. has appointed Paula A. Price to serve...
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Apr 09, 2009
A.C. Moore Arts & Crafts announced the resignation of Michael G....
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Apr 09, 2009
Wesley R. Card, president and chief executive of Jones Apparel Group,...
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Apr 09, 2009
The president of Nordstrom received compensation valued at about $1.9...
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Apr 09, 2009
ShopperTrak Friday reported the second quarter will be a continued...
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Apr 08, 2009
CompUSA is opening two new sales offices to give its business-to-business...
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Apr 08, 2009
Office Depot Thursday announced that its director of environmental...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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