Operations

Oct 01, 2009
Walgreens said Friday that George J. Riedl, senior VP pharmacy innovation...
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Oct 01, 2009
A recent survey released by J.D. Power and Associates put Wegmans in the...
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Sep 30, 2009
CVS Caremark Corp. said Thursday it began a program that will give 100,000...
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Sep 30, 2009
Food Lion said it has remodeled 31 stores in the Columbia, S.C., and...
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Sep 30, 2009
GNC on Tuesday unveiled a new prototype that seeks to transform its brand...
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Sep 30, 2009
Fisher & Phillips law firm released the following tips to avoid...
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Sep 29, 2009
American Apparel is expected to fire 1,800 immigrant employees -- more...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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