Operations

Oct 26, 2009
Holiday retail sales will grow by a solid if not spectacular 2.4% year-...
more
Oct 26, 2009
A new report released Tuesday by the Chicagoland Green Collar Jobs...
more
Oct 26, 2009
Retailers, for the most part, will consider it a big win if they can sell...
more
Oct 26, 2009
The Retail Industry Leaders Association said it sent a letter Tuesday to...
more
Oct 25, 2009
1st Choice Facilities Services announced that Lisa Matthews has joined the...
more
Oct 25, 2009
A&P has promoted Carol DiNicolantonio to serve as VP pharmacy for the...
more
Oct 25, 2009
Caribou Coffee has promoted Daniel E. Lee to secretary, senior VP and...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More