Operations

Aug 24, 2009
The International Council of Shopping Centers and Goldman Sachs reported...
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Aug 24, 2009
The latest ShopperTrak report, issued Tuesday, showed that year-over-year...
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Aug 24, 2009
Citing his position on healthcare reform as reason, unions called for...
New York City Citing his position on healthcare reform as reason, unions...
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Aug 23, 2009
China Nepstar Chain Drugstore said Monday that its co-CEO Jiannong Qian...
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Aug 23, 2009
Restaurant company Brinker International confirmed in a Dallas Business...
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Aug 23, 2009
MasterCard Worldwide and expense/workforce-management software company...
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Aug 23, 2009
Former Popeyes Louisiana Kitchen CIO Tim Davis has been named executive VP...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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