Operations

Sep 09, 2009
Nancy Talbot, cofounder of The Talbots has died from complications of...
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Sep 09, 2009
Human-resources solution provider TalentDrive announced a partnership with...
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Sep 09, 2009
Target Corp. said Thursday that its board has approved amendments to...
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Sep 09, 2009
ArrowStream has entered into a partnership to improve Uno Restaurant Group...
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Sep 09, 2009
Wal-Mart Stores announced Thursday that Scott Price has been named...
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Sep 09, 2009
Walgreen Co. Thursday announced Thursday that Tim Theriault, 49, will join...
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Sep 08, 2009
The Conference Board Employment Trends Index dropped from a revised July...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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