Operations

Oct 28, 2009
Saks earlier this week experimented with offering online "private event"...
more
Oct 28, 2009
Shopko has promoted Jeff Csuy to the position of senior VP and general...
more
Oct 28, 2009
Starbucks has named Microsoft veteran Kalen Holmes to serve as head of...
more
Oct 27, 2009
The Children's Place Retail Stores said Wednesday that Norman Matthews, a...
more
Oct 27, 2009
The Finish Line said Wednesday its board of directors has named Richard P...
more
Oct 27, 2009
As the world is emerging from the economic crisis, global consumer...
more
Oct 27, 2009
Appliance and electronics leader Hhgregg plans to open a store in Memphis...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More