Operations

Apr 20, 2009
Target Corp. said Tuesday that it would not accept Pershing Square...
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Apr 20, 2009
Wal-Mart Stores’ plans to restructure its Chinese work force ran into a...
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Apr 20, 2009
Lee Scott, who retired as the president and CEO of Wal-Mart Stores in...
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Apr 19, 2009
Nine out of 10 consumers (90%) are still planning to celebrate Mother's...
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Apr 19, 2009
Office Depot is offering customers free copies of resumes and free faxing...
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Apr 19, 2009
Publix Supermarkets is expanding its enterprise data warehouse to...
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Apr 19, 2009
The chief executive of McDonald’s said he did not see a quick end to the...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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