Operations

Nov 02, 2009
A Nevada judge said late Monday that Wal-Mart Stores received final...
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Nov 02, 2009
ShopperTrak reported Tuesday that year-over-year GAFO retail sales...
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Nov 01, 2009
Charming Shoppes on Monday announced it has completed the sale of its...
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Nov 01, 2009
Pharmacy benefits managers Medco Health Solutions Inc. and CVS Caremark...
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Nov 01, 2009
William Coyne, Raley's president and CEO since 2003, has resigned...
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Nov 01, 2009
Fast-casual dining chain Schlotzsky’s has implemented an in-store...
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Oct 29, 2009
Wal-Mart, Kroger and Meijer are suspending business with a large...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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