Operations

Aug 11, 2009
Sears Holdings Corp. will begin to offer toys in 20 of its Sears stores...
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Aug 11, 2009
ShopperTrak reported that foot traffic and sales declines experienced by...
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Aug 10, 2009
Harry & David Holdings said Monday that it has named Ed Dunlap as...
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Aug 10, 2009
Sending some good news throughout the industry, the Deloitte Consumer...
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Aug 10, 2009
The International Council of Shopping Centers and Goldman Sachs said...
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Aug 10, 2009
A survey released Tuesday by Kurt Salmon Associates found that, among male...
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Aug 10, 2009
Target Corp. said Tuesday it has opened a distribution center in western...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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