Operations

Oct 14, 2009
Wal-Mart Stores said it plans to offer two no-contract, low-cost mobile...
more
Oct 13, 2009
Colorado will become the first state to reduce its minimum wage because of...
more
Oct 13, 2009
The Commerce Department reported Wednesday that retail sales overall took...
more
Oct 13, 2009
Workforce management solution-provider Kronos said Wednesday it has...
more
Oct 13, 2009
The Sports Authority announced Wednesday that its CEO and chairman Doug...
more
Oct 13, 2009
Stater Bros. Holdings said Wednesday its subsidiary Stater Bros. Markets...
more
Oct 13, 2009
A new study released Tuesday found that Americans plan to reduce their...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More