Operations

Nov 04, 2009
The National Retail Federation said Thursday it welcomes the passage of...
more
Nov 04, 2009
U.S. apparel retailers reported October sales that rebounded from the lows...
more
Nov 04, 2009
After its launch in the iTunes App Store just three months ago, the Pizza...
more
Nov 03, 2009
GameStop Corp. announced Shawn D. Freeman has joined the company as senior...
more
Nov 03, 2009
The president of grocery store chain Bigg’s is leaving the company to...
more
Nov 03, 2009
Borders is introducing customizable e-gift cards....
more
Nov 03, 2009
Family Dollar Stores plans to open new stores, revamp older locations and...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More