Operations

Oct 19, 2009
Best Buy Co. announced Tuesday that its exclusive brand, Insignia, and...
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Oct 19, 2009
A report issued Tuesday by the International Council of Shopping Centers...
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Oct 19, 2009
On the heels of Monday’s announcement that Martha Stewart and Kmart would...
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Oct 19, 2009
ShopperTrak announced Tuesday that its Retail Traffic Index for the 2009...
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Oct 19, 2009
A new study from RightNow to investigate online shoppers' attitudes...
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Oct 19, 2009
Two-thirds of American families will be negatively impacted by the...
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Oct 19, 2009
A farm policy group in Wisconsin asked the U.S. Agriculture Department on...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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