Operations

Sep 15, 2009
A Securities and Exchange Commission lawyer told a federal court on...
more
Sep 15, 2009
Greatwide Logistics Services, a national provider of non-asset-based...
more
Sep 15, 2009
About 69% of CFOs of leading U.S. retailers believe that the American...
more
Sep 15, 2009
Retailers trying to influence moms should pay close attention to the World...
more
Sep 14, 2009
Borders Group said Tuesday it has named Michael J. Edwards executive VP...
more
Sep 14, 2009
The Home Depot said Tuesday it has forged an agreement with Martha Stewart...
more
Sep 14, 2009
J.C. Penney Co. said Tuesday it has been ranked No. 6 in the 2009...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More