Operations

Nov 15, 2009
The Container Store has selected CashStar’s online gift-card solution to...
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Nov 15, 2009
Wal-Mart Stores is offering its clothing vendors a faster way to get paid...
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Nov 12, 2009
The United Food and Commercial Workers Union Local 99, Safeway Stores and...
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Nov 12, 2009
Deloitte released its Consumer Spending Index on Friday, showing the fifth...
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Nov 12, 2009
The number of U.S. workers filing new claims for jobless benefits last...
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Nov 12, 2009
The Sports Authority on Friday announced the appointment of Jeffrey...
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Nov 11, 2009
Federal investigators said Thursday that a banker who executed trades...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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