Operations

Oct 27, 2009
The Deloitte Holiday Survey released Wednesday found that fears about the...
more
Oct 27, 2009
Westlake Hardware has appointed Rob Easley to the newly created position...
more
Oct 27, 2009
Winn-Dixie Stores announced Wednesday that it has partnered with Blue...
more
Oct 26, 2009
The Pennsylvania Human Relations Commission has ordered Philadelphia-based...
more
Oct 26, 2009
GameStop said Tuesday it plans to hire about 15,000 seasonal, part-time...
more
Oct 26, 2009
Holiday retail sales will grow by a solid if not spectacular 2.4% year-...
more
Oct 26, 2009
A new report released Tuesday by the Chicagoland Green Collar Jobs...
more

Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

Read More

People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
Read More

Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
Read More

Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
Read More