Operations

May 14, 2009
Adspace Networks, which owns and operates the in-mall digital billboard...
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May 14, 2009
Costco is the latest target of a class-action complaint that alleges...
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May 14, 2009
During The Children’s Place Retail Stores’ annual meeting of stockholders...
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May 14, 2009
Hoping to ease the pain for cost-conscious shoppers relying on lists and...
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May 14, 2009
Athletic footwear and apparel giant Nike said late Thursday evening that...
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May 14, 2009
Steadfast Cos. has promoted Dean Curci to senior VP commercial property...
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May 14, 2009
As the economy continues to squeeze shoppers, more consumers are focusing...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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