Operations

May 12, 2009
In a meeting Tuesday with President Obama and business leaders, top...
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May 12, 2009
TalentDrive, creator of SaaS recruitment technology TalentFilter, has...
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May 12, 2009
Sales at U.S. retailers fell for a second straight month in April as...
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May 12, 2009
Safeway has released its annual corporate social responsibility report,...
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May 12, 2009
To boost interest in its franchising opportunities, 7-Eleven launched a...
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May 12, 2009
The Children's Place Retail Stores has filed preliminary proxy materials...
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May 12, 2009
Kronos announced that United Supermarkets is using its employee-scheduling...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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