Operations

Apr 04, 2014
One-in-three microbusiness owners (31%) depend more on a second job for...
Bentonville, Ark. -- One-in-three microbusiness owners (31%) depend more...
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Apr 04, 2014
Walgreen Co. has signed a definitive agreement with Water Street...
Deerfield, Ill. -- Walgreen Co. has signed a definitive agreement with...
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Apr 04, 2014
The Sam’s Club Giving Program is providing a $2.5 million grant to grow U....
Bentonville, Ark. – The Sam’s Club Giving Program is providing...
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Apr 04, 2014
The board of directors of The Pantry Inc. has elected Thomas W. "Tad"...
Cary, N.C. -- The board of directors of The Pantry Inc. has elected Thomas...
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Apr 04, 2014
All lawsuits relating to the 2013 data breach at Target Corp. will be...
Minneapolis – All lawsuits relating to the 2013 data breach at...
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Apr 03, 2014
Family Dollar is rolling out electronic article surveillance (EAS) loss...
Thorofare, N.J. -- Family Dollar is rolling out electronic article...
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Apr 03, 2014
Kids 21, a children’s upscale apparel retailer operated by luxury fashion...
Armonk, N.Y. -- Kids 21, a children’s upscale apparel retailer...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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