Operations

Apr 07, 2014
The Wet Seal announced that Kathy Bronstein resigned from its board of...
Foothill Ranch, Calif. -- The Wet Seal announced that Kathy Bronstein...
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Apr 07, 2014
Berkshire Partners LLC, the Boston-based investment firm, and Glen T. Senk...
Boston -- Berkshire Partners LLC, the Boston-based investment firm, and...
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Apr 07, 2014
Casey’s General Stores has selected Softeon’s warehouse managements ystem...
Ankeny, Iowa -- Casey’s General Stores has selected Softeon’s...
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Apr 07, 2014
Deliv has been chosen as a same-day delivery vendor for 1-800-Flowers.com...
Carle Place, N.Y. -- Deliv has been chosen as a same-day delivery vendor...
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Apr 07, 2014
David Abelman, a retail veteran with more than 25 years’ experience, is...
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Apr 04, 2014
Third-party logistics (3PL) provider Transportation Insight is introducing...
Hickory, N.C. --Third-party logistics (3PL) provider Transportation...
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Apr 04, 2014
Retail employment increased 18,200 in March and 229,000 year-over-year,...
Washington, D.C. -- Retail employment increased 18,200 in March and 229,...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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