Operations

Jul 21, 2014
L’Oreal cosmetics brand Urban Decay has partnered with Compare Metrics to...
New York – L’Oreal cosmetics brand Urban Decay has partnered...
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Jul 21, 2014
British retailing giant Tesco Plc on Monday said CEO Philip Clarke would...
New York -- British retailing giant Tesco Plc on Monday said CEO Philip...
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Jul 21, 2014
Amazon.com is offering a new service, called Kindle Unlimited, aimed at...
Seattle – Amazon.com is offering a new service, called Kindle...
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Jul 21, 2014
Demoulas Super Markets Inc., parent company of the Market Basket grocery...
Tewksbury, Mass. – Demoulas Super Markets Inc., parent company of...
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Jul 21, 2014
EconsumerServices, an online mediator between unsatisfied customers and e-...
Melville, N.Y. – EconsumerServices, an online mediator between...
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Jul 21, 2014
Office Depot Inc. has named retail veteran Mark Cosby as president, North...
Boca Raton, Fla. – Office Depot Inc. has named retail veteran Mark...
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Jul 21, 2014
Michael J. Kowalski, CEO of Tiffany and Co., will retire from the company...
New York - Michael J. Kowalski, CEO of Tiffany and Co., will retire from...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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