Operations

Apr 21, 2014
CVS/pharmacy is launching a new service called Bill Pay at CVS/pharmacy in...
Woonsocket, R.I. - CVS/pharmacy is launching a new service called Bill Pay...
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Apr 21, 2014
Associates working at Kroger stores in the Atlanta metro and surrounding...
Cincinnati -- Associates working at Kroger stores in the Atlanta metro and...
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Apr 21, 2014
Online wedding registry Zola is launching an iPhone app, which will allow...
New York – Online wedding registry Zola is launching an iPhone app,...
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Apr 21, 2014
The Michigan Small Business Development Center is honoring a Sears...
Hoffman Estates, Ill. -- The Michigan Small Business Development Center is...
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Apr 21, 2014
Cybera Inc., has hired Jeremy Landa as it new senior VP of finance Jeremy...
Nashville, Tenn. - Cybera Inc., has hired Jeremy Landa as it new senior VP...
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Apr 18, 2014
REI has committed to having all of its electricity from renewable sources...
Seattle -- REI has committed to having all of its electricity from...
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Apr 18, 2014
Chipotle Mexican Grill said it will hike prices for the first time in...
Denver -- Chipotle Mexican Grill said it will hike prices for the first...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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