Operations

Apr 16, 2014
Gap Inc. highlighted its use of technology and innovation to bridge the...
San Francisco -- Gap Inc. highlighted its use of technology and innovation...
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Apr 16, 2014
Sycamore Partners announced that it has reorganized the remaining...
New York -- Sycamore Partners announced that it has reorganized the...
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Apr 16, 2014
Tractor Supply Company announced that Lee Downing has been promoted to...
Brentwood, Tenn. -- Tractor Supply Company announced that Lee Downing has...
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Apr 16, 2014
The Kroger Co. announced that Timothy Massa will be promoted to group VP...
Cincinnati -- The Kroger Co. announced that Timothy Massa will be promoted...
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Apr 16, 2014
ChannelAdvisor Corp. is delivering its 2014 spring release with a number...
Research Triangle Park, N.C. -- ChannelAdvisor Digital Marketing now...
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Apr 16, 2014
Despite their reputation as being jaded by branding efforts, a majority of...
New York – Despite their reputation as being jaded by branding...
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Apr 16, 2014
The National Retail Federation told a congressional panel on April 16 that...
Washington, D.C. - The National Retail Federation told a congressional...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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