Operations

Aug 15, 2014
Darden Restaurants Inc. has retained global executive search firm Russell...
Orlando, Fla. - Darden Restaurants Inc. has retained global executive...
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Aug 15, 2014
Hub Group, a provider of intermodal, truck brokerage and logistics...
Oak Brook, Ill. - Hub Group, a provider of intermodal, truck brokerage and...
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Aug 14, 2014
The Canadian market offers an opportunity for U.S. retailers to expand and...
Los Angeles - The Canadian market offers an opportunity for U.S. retailers...
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Aug 14, 2014
Following Walgreens' announcement last week about taking the next step in...
Deerfield, Ill. -- Following Walgreens' announcement last week about...
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Aug 14, 2014
Pizza Hut Inc. is deploying energy management systems from Entouch...
Plano, Texas – Pizza Hut Inc. is deploying energy management systems...
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Aug 14, 2014
Staples Advantage, the business-to-business division of Staples, has...
Framingham, Mass. - Staples Advantage, the business-to-business division...
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Aug 14, 2014
Paula A. Price, senior lecturer at Harvard Business School and former CFO...
Goodlettsville, Tenn. - Paula A. Price, senior lecturer at Harvard...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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