Operations

Sep 16, 2014
Sears has added returns and exchanges to its In-Vehicle Pickup service.
Hoffman Estates, Ill. -- Sears has added returns and exchanges to its In-...
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Sep 16, 2014
Men's Wearhouse has named Mary Beth Blake as the company's president and...
Fremont, Calif. -- Men's Wearhouse has named Mary Beth Blake as the...
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Sep 16, 2014
Department stores are increasingly using an omnichannel approach to meet...
New York – Department stores are increasingly using an omnichannel...
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Sep 16, 2014
Shopko will unveil the results of a partial store remodeling project in...
Green Bay, Wis. -- Shopko will unveil the results of a partial store...
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Sep 16, 2014
India, China, and Malaysia are the top-ranked offshoring destinations.
New York - India, China, and Malaysia are the top-ranked offshoring...
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registration
Sep 16, 2014
ICA Sweden has signed a licensing agreement with Starbucks Coffee Company...
New York -- ICA Sweden has signed a licensing agreement with Starbucks...
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Sep 15, 2014
Urban Outfitters on Monday apologized via its Twitter account after it...
New York -- Urban Outfitters on Monday apologized via its Twitter account...
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Operations Guest Perspective

How to Drive Sales and Boost Customer Satisfaction by Maximizing the Value of Helpful Expertise
By Tom Stockham, CEO of Experticity
Remember the days when stores differentiated themselves against the competition on service? When consumers sought out expert product recommendations from knowledgeable sales associates? And bought from the one who worked hardest to help them find just the right product for their needs?

 

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People on the Move

Former Williams-Sonoma exec to head global retail at Levi’s
Levi Strauss & Co. has named Craig Nomura as president of global retail, effective Feb. 3, 2014. He joins Levi’s from Williams-Sonoma Inc., where he was most recently senior VP of global development.
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Ops Surveys

Report: Always-on consumers, showrooming among 2013 retail trends
A new report by Experian Marketing Services finds that several key retail trends will impact how marketers shape their messages in 2013.
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Publix leads all retailers in customer satisfaction, followed by Amazon and Office Depot
Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index.
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